1. Service provider
The service provider is IntegraSi, poslovno svetovanje, Marijana Gavrilović s.p., Celovška cesta 136, 1000 Ljubljana, registration number 7525184000, tax number 16493664. Contact: info@integrasi.si, +386 69 712 202.
Terms and conditions
Clear conditions for using our services.
These terms apply to support services ordered from IntegraSi through an offer, contract, email, telephone, message or another communication channel.
2. Scope of services
IntegraSi provides informational, administrative, organisational, language, educational and integration support within the scope stated in the package description, individual offer or contract. The final scope, deadlines and method of performance are confirmed in writing.
3. Free employment intermediation
Candidate registration, review of the basic profile, the search for a suitable employer, presentation of the candidate to an employer and employment intermediation are free of charge for the candidate. Candidates do not pay a registration fee, a database fee or an employment commission.
4. Other paid services
Paid services that are separate from free employment intermediation, such as study-admission support, language courses or other separately ordered services, are charged only when they are clearly presented and the user specifically orders or accepts them in an offer or contract.
5. Price and external costs
The price stated at the time of ordering or in the written offer or contract applies. Administrative fees, official translations, certifications, travel, accommodation and other external-provider costs are not included unless expressly stated otherwise. The user is informed of additional costs in advance.
6. Contract and payment
A contract is concluded when IntegraSi confirms the offer or order in writing and the user confirms acceptance. The method, instalments and due dates are stated in the offer or contract. An invoice is issued in accordance with applicable rules.
7. Start of performance and withdrawal
For a distance contract, a consumer generally has 14 days to withdraw without giving a reason. If the consumer requests that performance begin before that period expires, an express request is required. If the consumer withdraws after performance has begun, a proportionate amount for the services already performed is payable. Details and a model form are available on the “Right of withdrawal” page.
8. Cancellation and refunds
If IntegraSi cannot perform an agreed service, the user is refunded for the unperformed part. After the statutory withdrawal period, cancellation and any refund are assessed according to work already performed, costs incurred and the individual agreement, without limiting mandatory consumer rights.
9. No guarantee of third-party decisions
IntegraSi does not guarantee employment, the issue of a visa or permit, admission to an educational institution or other third-party decisions. The employer decides on employment, the competent authority decides on permits and the educational institution decides on admission.
10. User cooperation
The user must provide accurate and complete information, submit required documents on time and verify prepared information before submission. IntegraSi is not responsible for consequences caused by inaccurate, incomplete or late information provided by the user.
11. Complaints
A complaint or question may be sent to info@integrasi.si. IntegraSi will consider it carefully and respond within a reasonable or legally required period.
12. Personal data
Personal data is processed in accordance with the published Privacy Policy and applicable data-protection rules.
13. Limits of support services
IntegraSi does not provide legal advice or legal representation. Information about contracts, permits and official procedures is general informational and administrative support. For an individual legal assessment, the user should contact a lawyer or another appropriately authorised professional. Assistance with finding accommodation is informational and administrative only; IntegraSi does not provide real-estate brokerage, negotiate rental terms, conclude rental agreements or receive a rental commission.
14. Alternative dispute resolution for consumer disputes
In accordance with the Slovenian Act on Alternative Dispute Resolution in Consumer Disputes (ZIsRPS), IntegraSi does not recognise any provider of alternative dispute resolution as competent to resolve a consumer dispute that a consumer could initiate under that Act.
15. Final provisions
The law of the Republic of Slovenia applies, without limiting mandatory consumer rights. If one provision is invalid, the remaining provisions remain effective.
Effective date
Last updated: 29 August 2026.
